Improvements for our customers with Add Ons

We had a chat with our wonderful Product Manager Vaniah Elmström to hear about her leading role in improving our guests’ customer experience, by giving them the option to select Add Ons to be included in their room bookings. Guests can add products and experiences to their booking prior to arrival to enhance their stay with us.

When was the idea of Add Ons conceived and what is their purpose? 

The idea of offering our guests additional products and services is nothing new. However, by increasing the visibility of a hotel’s offerings, guests are now able to manage their preferred Add Ons themselves. During the pandemic, we actively sought out ways to enhance our guests’ digital experience and the idea of Add Ons really took off. A simple and convenient way for these to be integrated in our hotels’ existing processes and systems was key for this to be a success. Moreover, eBerry focuses on delivering a smooth digital experience for our guests, which is very much in alignment with our vision. 

Who has been involved in this project?

Since we knew that we would not recruit someone to focus on this new product at that time, I brought people together from across the organisation to come up with the solution that we have today. A truly cross-functional team including representatives from both the business and every single tech team was created to analyse, plan, develop and roll out this offering. We had team-level planning meetings every week, and developer stand-ups three times a week to catch and resolve blockers early, and keep everyone informed of our progress. This brought us all closer together as a company, with several of us visiting and testing the solution at one of our Stockholm hotels together. This might sound like a small improvement and implementation, but it’s important to remember that we have 200+ hotels, so we have to calculate what we can offer at each one. And while it’s been challenging, it’s also been lots of fun as well! 

How did you decide which Add Ons were relevant to use?

We drew from several sources to select the initial Add Ons offered. Firstly, we asked our guests which Add Ons they would like to enjoy as part of their stay. This showed that people were interested in having a light meal such as a healthy wrap or a salad if they were checking in late. We also asked the hotels what guests were requesting and purchasing. This included early check-ins, late check-outs, parking spaces, slippers, bathrobes, chocolate, beer and more! Then we spoke to brand managers and food & beverage managers to explore what Add Ons the brand/HQ would like to be associated with. Based on that, we were able to come up with an initial list! We expect to expand this as we roll the offering out to more and more hotels. 

What has been the biggest challenge? And what would you say that you and the team have learned during the process? 

As mentioned above, we have over 200 hotels, each with their own unique selling points, so aligning the Add Ons offered across a brand or country was never going to be easy. Fortunately, our solution is flexible, meaning that whatever basic product the hotels come up with can be offered without additional development work. Moreover, by limiting the number of non-standard Add Ons that a hotel can request, they can focus on what makes them truly unique. The finance department can also get accurate reporting on the sales of the standard Add Ons across the organisation.

This initiative has been inspirational for our teams as we come out of what has been a difficult time for the travel industry. It’s been an opportunity for all of us to pull together and focus on something substantial, and fun, which will greatly benefit the company. Communication between teams has improved and we have collaborated closely in a constructive way that we hope has formed lasting connections.

What has been the outcome at the hotels that took part in the pilot?

To date we have rolled out Add Ons to three pilot hotels in three different countries. They have all been very successful in several ways, and since the launch, almost 2000 guests have booked Add Ons, either in the app or on our website. The small changes to the hotel processes have easily been incorporated, resulting in a smooth and profitable service. This is just the beginning of our journey of course, and fine-tuning and further development is needed to expand the types of Add Ons that we can offer, and to ensure an even better experience for both our guests and hotel colleagues. I look forward to being part of that journey!

Job openings

Below you can find all our current job openings. If you find one that suits you, let us know by applying today!

Yasuragi

Yasuragi söker en erfaren fastighets- och säkerhetschef - 100%

Facility Services
Sweden, Stockholm
On-site
Yasuragi

Yasuragi söker serveringspersonal för lunch och kvällservering

Food & Beverage
Sweden, Stockholm
On-site
Clarion Hotel Bergen Airport

Resepsjonist natt 30 %

Students & Seasonal Jobs
Norway, Bergen
Clarion Hotel Helsinki

BARTENDER

Finland, Helsinki
Clarion Collection Hotel Drott

Är du vår nya solstråle i receptionen?!

Guest Services & Housekeeping
Sweden, Karlstad
On-site
Headquarter Stockholm - Nordic Choice Hotels

Head of Plattform and Infrastructure

Tech
Sweden, Stockholm
Sommerro

Supervisor Villa Inkognito

Guest Services & Housekeeping
Norway, Oslo
On-site
Clarion Hotel The Hub

Vi søker Bar Manager til Calmeyers Hage

Norway, Oslo
On-site
Quality Hotel View

Miracle Supervisor Worker på 75% sökes till Meeting & Event

Meeting & Events
Sweden, Malmö
Clarion Collection Hotel Victoria

Vi söker Frukostansvarig!

Food & Beverage
Sweden, Jönköping
Hobo

Front desk crew (extra)

Sweden, Stockholm
Tak

Marketing Coordinator at TAK

Sales
Sweden, Stockholm
On-site
Quality Hotel Hasle Linie

Nattevakt 80% søkes til Quality Hotel Hasle Linie

Guest Services & Housekeeping
Norway, Oslo
Yasuragi

Yasuragi söker medarbetare till kallskänken

Food & Beverage
Sweden, Stockholm
On-site
Clarion Hotel Örebro

Welcome Office Agent 65 % - Clarion Hotel Örebro

Guest Services & Housekeeping
Sweden, Örebro
On-site
Quality Hotel Expo

Hovmester

Food & Beverage
Norway, Oslo
On-site
Norefjell Ski & Spa

Dishwasher position at Norefjell Ski & Spa

Food & Beverage
Norway, Norefjell
On-site
Comfort Hotel Copenhagen Airport

Barception Crew

Guest Services & Housekeeping
Denmark, København
Nordic Hotels & Resorts

Business Performance Manager / Nordic Hotels & Resorts

Business Support & Hotel Management
Sweden, Stockholm
Nordic Light Hotel

Konferensvärd/ Reception

Meeting & Events
Sweden, Stockholm
Headquarter Oslo - Nordic Choice Hotels

Front Office Crew

Guest Services & Housekeeping
Sweden, Göteborg
Clarion Collection Hotel Folketeateret

Supervisor i resepsjonen

Norway, Oslo
On-site
Clarion Collection Hotel Hammer

Nattresepsjonist, deltid / ekstra

Facility Services
Norway, Oppland
On-site
Clarion Hotel Sign

Hovmästare frukost & bankett

Food & Beverage
Sweden, Stockholm
On-site
Clarion Hotel The Edge

NIGHT AUDIT

Guest Services & Housekeeping
Norway, Tromsø
On-site
Clarion Collection Hotel Kongsberg

VIKARIAT - Resepsjonist 50%

Guest Services & Housekeeping
Norway, Kongsberg
On-site
Quality Hotel The Weaver

Quality Hotel The Weaver söker en Breakfast Manager

Food & Beverage
Sweden, Göteborg
Clarion Hotel Wisby

Style Supervisor

Guest Services & Housekeeping
Sweden, Visby
On-site
Headquarter Stockholm - Nordic Choice Hotels

HR Business Partner

Business Support & Hotel Management
Sweden, Stockholm
Hybrid
Clarion Hotel Grand Östersund

Nattreceptionist - Clarion Hotel Grand Östersund

Guest Services & Housekeeping
Sweden, Östersund
On-site
Clarion Collection® Hotel Arcticus

Restaurant 50%

Food & Beverage
Harstad
Comfort Hotel Jönköping

Barception Crew 75%

Guest Services & Housekeeping
Sweden, Jönköping
Clarion Hotel Helsinki

BAR MANAGER

Food & Beverage
Finland, Helsinki
Aronsborgs Konferenshotellet

Nattreceptionist

Meeting & Events
Sweden, Uppsala
On-site
Aronsborgs Konferenshotellet

Receptionist

Meeting & Events
Sweden, Uppsala
On-site
Sommerro

Driftstekniker på Sommerro

Facility Services
Norway, Oslo
On-site
At Six

Food & Beverage Outlets Manager - Hotel At Six

Food & Beverage
Sweden, Stockholm
On-site
At Six

Breakfast, In Room Dining & Minibar Manager

Food & Beverage
Sweden, Stockholm
On-site
Clarion Hotel Sign

Supervisor till Welcome Office Clarion Hotel Sign

Guest Services & Housekeeping
Sweden, Stockholm
On-site
Clarion Hotel Sign

Receptionist Clarion Hotel Sign

Guest Services & Housekeeping
Sweden, Stockholm
On-site
Comfort Hotel Xpress Youngstorget

Barception Crew 60%

Guest Services & Housekeeping
Norway, Oslo
On-site
Clarion Collection Hotel Post

Extraknäck som receptionist på Hotel Post

Guest Services & Housekeeping
Sweden, Oskarshamn
On-site
Clarion Hotel Örebro

Meeting & Event coordinator - Clarion Hotel Örebro

Meeting & Events
Sweden, Örebro
Clarion Hotel The Pier

DRIVEN WELCOME OFFICE SUPERVISOR TILL CLARION HOTEL THE PIER

Guest Services & Housekeeping
Sweden, Göteborg
Quality Hotel Winn Haninge

Servitör/Servitris 100% till Brasserie X Haninge!

Food & Beverage
Sweden, Stockholm
On-site
Quality Hotel Ulstein

Hotelldirektør søkes til Quality Hotel Ulstein

Business Support & Hotel Management
Norway, Ulsteinvik
On-site
Headquarter Oslo - Nordic Choice Hotels

Identity Manager

Tech
Norway, Oslo
Hybrid
Quality Hotel Leangkollen

Supervisor konferanseavdeling - Quality Hotel Leangkollen

Meeting & Events
Norway, Oslo
Strömstad Spa & Resort

Housekeeping Manager

Guest Services & Housekeeping
Sweden, Strömstad
On-site
Strömstad Spa & Resort

Feel the Vibe Manager

Sweden, Strömstad
On-site
Headquarter Stockholm - Nordic Choice Hotels

SOS söker modiga personer med erfarenhet från hotellbranschen

Tech
Sweden, Stockholm
On-site
Yasuragi

Sushikock till Yasuragi

Food & Beverage
Sweden, Stockholm
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Private Booking Agent

Meeting & Events
Norway, Moss
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Inhouse Sales Agent

Meeting & Events
Norway, Moss
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Meetings & Celebrations Coordinator

Meeting & Events
Norway, Moss
On-site
Clarion Collection Hotel Bryggeparken

Front desk 50% deltid-hver andre helg

Norway, Skien
On-site
The Thief

THIEF SPA ekstrahjelp søker hudterapeaut/ spaterpeaut/massør

Spa & Wellness
Norway, Oslo
On-site
Clarion Hotel Umeå

Sommelier till nystartade NOR på Clarion Umeå

Food & Beverage
Sweden, Umeå
On-site
Clarion Hotel Arlanda Airport

Waiter sökes till Kitchen & Table på Clarion Hotel Arlanda Airport - extra/vid behov

Food & Beverage
Sweden, Stockholm
Tak

Inhouse booking Agent

Sales
Sweden, Stockholm
On-site
Yasuragi

Sales Manager på Yasuragi i Saltsjö-Boo

Meeting & Events
Sweden, Stockholm
At Six

Director of Sales - Hotel At Six

Sales
Sweden, Stockholm
On-site
Comfort Hotel Jönköping

Barception Manager

Business Support & Hotel Management
Sweden, Jönköping
Clarion Hotel Stockholm

Welcome Office Agent deltid/extra till Söders Pärla

Guest Services & Housekeeping
Sweden, Stockholm
At Six

Event Sous Chef - Hotel At Six

Food & Beverage
Sweden, Stockholm
On-site
Strömstad Spa & Resort

Head Chef

Food & Beverage
Sweden, Strömstad
On-site
GLO Hotel Sello

TARJOILIJA 80h/3VKO, GLO Hotel Sello

Food & Beverage
Finland, Espoo
On-site
GLO Hotel Sello

VUOROPÄÄLLKKÖ 112,5/3vko , GLO Hotel Sello

Food & Beverage
Finland, Espoo
On-site
Clarion Hotel The Pier

Hotelldirektör Clarion Hotel The Pier

Business Support & Hotel Management
Sweden, Göteborg
Clarion Hotel Copenhagen Airport

Assisterende restaurantchef til Clarion Hotel Copenhagen Airport

Food & Beverage
Denmark, København
On-site
Clarion Hotel Admiral

Assistant Style/Housekeeping Manager

Guest Services & Housekeeping
Norway, Bergen
On-site
Copperhill Mountain Lodge

Receptionist Vintersäsongen 22/23

Guest Services & Housekeeping
Sweden, Åre
Headquarter Stockholm - Nordic Choice Hotels

Hungrig Marknadskoordinator sökes för utveckling av Nordic Choice Hotels restaurangkoncept

Business Support & Hotel Management
Sweden, Stockholm
Hybrid
Clarion Collection Hotel Grand Olav

Front Office Manager

Norway, Trondheim
Comfort Hotel Xpress Stockholm Central

Barception Manager @ Comfort Hotel Xpress Stockholm Central

Sweden, Stockholm
On-site
Quality Hotel Harstad

Sales Manager med turbo søkes til Quality Hotel Harstad

Sales
Harstad
On-site
Quality Hotel 33

Nattugle

Guest Services & Housekeeping
Norway, Oslo
Clarion Hotel The Edge

Meeting & Event Crew

Meeting & Events
Norway, Tromsø
On-site
Clarion Hotel Stavanger

INHOUSE SALES MANAGER

Sales
Norway, Stavanger
Quality Hotel 11 & Eriksbergshallen

Servitör / Bartender / Eventpersonal sökes till Quality Hotel 11 & Eriksbergshallen

Food & Beverage
Sweden, Göteborg
Selma Spa

VD till Selma Spa

Business Support & Hotel Management
Sweden, Karlstad
Quality Hotel The Mill

Service Crew Worker Extra

Guest Services & Housekeeping
Sweden, Malmö
Quality Hotel Grand Kristianstad

Kock

Food & Beverage
Sweden, Kristianstad
On-site
Sommerro

Bartender søkes til Ekspedisjonshallen , To Søstre og Lysverker scene.

Food & Beverage
Norway, Oslo
Clarion Hotel Grand Östersund

Welcome Office Agent till Clarion Hotel Grand Östersund

Guest Services & Housekeeping
Sweden, Östersund
On-site
Clarion Hotel Umeå

RESTAURANT WAITER - NÒR

Food & Beverage
Sweden, Umeå
Klaus K Hotel

Vastaanottovirkailija yövuoroon, Klaus K Hotel

Guest Services & Housekeeping
Finland, Helsinki
Clarion Collection Hotel Bastion

Nattresepsjonist 30%, annenhver helg

Guest Services & Housekeeping
Norway, Oslo
On-site
Comfort Hotel Kista

Head Chef 100%, Comfort Hotel Kista

Food & Beverage
Sweden, Stockholm
Quality Hotel Waterfront

Är du vår nya konferensvärd

Meeting & Events
Sweden, Göteborg
On-site
Hotel St. George

Kosmetologi/hieroja, Hotel St. George spa, Helsinki

Spa & Wellness
Finland, Helsinki
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Restaurant Manager

Food & Beverage
Norway, Moss
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Spa Manager

Spa & Wellness
Norway, Moss
On-site
Hotel Riviera

Oslofjordens nye hotspot søker Kurs- og konferansesjef

Meeting & Events
Norway, Moss
On-site
Sommerro

Kantine ansvarlig

Food & Beverage
Norway, Oslo
On-site
Comfort Hotel Vesterbro

Fresh Breakfast Chef

Food & Beverage
Denmark, København
On-site
The Thief

Sous Chef

Food & Beverage
Norway, Oslo
On-site
Vox Hotel

Kock | Sous Chef

Food & Beverage
Sweden, Jönköping
On-site
Clarion Hotel Helsinki

SHIFT LEADER SKY ROOM

Finland, Helsinki
Copperhill Mountain Lodge

Hovmästare Vintersäsongen 22/23

Food & Beverage
Sweden, Åre
Sommerro

Sommerro søker frokost servitører!

Food & Beverage
Norway, Oslo
The Thief

HEAD CHEF

Food & Beverage
Norway, Oslo
On-site
eBerry by Nordic Choice Hotels

Web Developer

Tech
Sweden, Stockholm
Hybrid
Quality Hotel Sogndal

Soussjef

Food & Beverage
Norway, Sogndal
On-site
Quality Hotel Sogndal

Kokk

Food & Beverage
Norway, Sogndal
On-site
Clarion Hotel Stockholm

Hovmästare Eatery social

Food & Beverage
Sweden, Stockholm
eBerry by Nordic Choice Hotels

UX Designer

Tech
Sweden, Stockholm
Hybrid
Quality Hotel Richard With

Restaurant Manager

Food & Beverage
Norway, Nordland
On-site
Quality Airport Hotel Værnes

Quality Airport Hotel Værnes is looking for an operative Kitchen Manager

Food & Beverage
Norway, Trondheim
On-site
Quality Hotel Skjærgården

Soussjef

Food & Beverage
eBerry by Nordic Choice Hotels

iOS developer

Tech
Sweden, Stockholm
Hybrid
Clarion Collection Hotel Bolinder Munktell

Night Manager Vikariat

Guest Services & Housekeeping
Sweden, Eskilstuna
On-site
Headquarter Stockholm - Nordic Choice Hotels

Open application - Tech!

Tech
Sweden, Stockholm
Hybrid
Clarion Hotel

HARJOITTELIJOITA CLARION HOTEL HELSINKIIN

Finland, Helsinki
Quality Hotel Skjærgården

Housekeeping crew

Guest Services & Housekeeping
Norway, Langesund
On-site
Clarion Collection Hotel Drott

Bartender/ Servicepersonal till Drott Bar.

Food & Beverage
Sweden, Karlstad
On-site
Stenungsbaden Yacht Club

Stenungsbaden söker Hovmästare

Food & Beverage
Sweden, Stenungsund
Quality Hotel View

Service Crew Worker Extra

Food & Beverage
Sweden, Malmö
On-site
eBerry by Nordic Choice Hotels

Senior Software Engineer

Tech
Sweden, Stockholm
Hybrid
Villa Copenhagen

Kokkeelev til Villa Copenhagen

Students & Seasonal Jobs
Denmark, København
Clarion Hotel Helsinki

KOKOUS- JA BANKETTITARJOILIJA

Finland, Helsinki
Quality Hotel Skjærgården

Hovmester

Food & Beverage
Norway, Langesund
Remote
Sommerro

Chef/kokk

Food & Beverage
Norway, Oslo
Quality Airport Hotel Værnes

Quality Airport Hotel Værnes søker lærlinger - oppstart høsten 2023

Students & Seasonal Jobs
Norway, Trondheim
On-site
Sommerro

Sommerro søker servitører til Ekspedisjonshallen Restaurant!

Food & Beverage
Norway, Oslo
Clarion Hotel Wisby

BAR & SERVISPERSONAL TILL VINTERSÄSONGEN 2022

Food & Beverage
Sweden, Visby
On-site
Villa Copenhagen

Chefs

Food & Beverage
Denmark, København

Life at Nordic Choice Hotels

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Meet I Made - Chef

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Meet João - Head Waiter

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Meet Annika - Front Office

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