Location
Sweden, Stockholm
Do you get excited when data turns into products and products come to life to improve the customer experience? We get thrilled with that idea too!
If you love being customer-centric and making the customers' experience smooth and easy, then we are off to a good start. If you have strong acumen and command of data collection, analysis and presentation, then we are definitely going to talk more!
We want to take our guest obsession to the next level and are looking for a Customer Journey and Personalization Analyst to join our eBerry team!
We want to make sure that the journey we provide to our customers and guests is always simple, relevant, and personalized. To deliver on this commitment, we need your help to assess the stages of their journey, continuously find ways to improve it, and ensure that relevant products are presented in the various stages, touchpoints, and interactions of their individual journey.
What you will be doing:
In this role you will be responsible for how we track the customer journey with relevant data and insights. You will be key to identifying how we can improve it with products, services, or other possibilities like features or even systems / processes. You will be part of a team in Nordic Choice who is responsible for understanding who the customers are, why they behave the way that they do, and how we can make things more relevant for them everyday! You will be involved in collecting the relevant data, conducting analytics and presenting insights and recommendations to help the whole organization find better ways to deliver the best customer experience, support develop digital products, conduct experimentations, produce incremental value, and measure and drive the business KPIs.
Still wondering what you will do on a daily basis at eBerry? Besides working with great analysts, UX experts, Product teams among others, you will also be able to mold this role into your own perfect one. Be part of the culture of guest obsession, data centricity, test-and-learn, and plainly happy people who know how to have fun and are waiting to welcome you!
Who we think you are:
We are looking for someone who feels comfortable and brave to look into our customer journey and make use of data, insights, and experimentation approaches to deliver our customer promise! You definitely have a strong command over data and reporting, and can produce relevant insights for the customers and the teams. You have worked at least 2 years building and iterating customer journey maps, worked with product teams to discover and design products, and worked with analytics teams to test, measure, and attribute value to ideas delivered. You are curious and always want to be up to date with the market and the latest happenings around the customers, their journey and the ones that impact it including new technologies. Experience in journey mapping tools, AB or MVT testing and similar experimentation techniques, statistical and reporting tools, and working in an agile environment will be considered a definite plus.
We will offer you:
Want to know more?
We would love to get to know you too! Interviews will be held on a rolling basis so don’t wait too long and submit your application immediately.
Still not sure about applying? Don’t hesitate to send an email to olivia.strandberg@choice.se for us to help with answering any of your questions about the role.
During 2016 we established eBerry within Strawberry. Our main mission is to transform the digital landscape for how our guests book, travel and interact with us. Our ambition is high, we want to create the world's best digital guest journey, offering our guests the ability to have a seamless and hassle free travel experience and a world class loyalty community.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Ad has been closed and it is no longer possible to apply.
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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