Guest Service Supervisor

Want to be a part of a fantastic adventure?

We humbly call this the most exciting hospitality project in Scandinavia. 

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

 We are now looking for an amazing Guest Service Supervisor to our Front of House.

Personal and professional qualifications
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen. 

You are a natural born leader who loves to lead and you do so by example. You take pride in giving a high level of service and being part of creating unforgettable guest experiences. You have the ability to multi-task and remain organized and always ensure accuracy. The devil is in the details and you love details. You meet and exceed guest expectations, provide positive and courteous service and love to go the extra mile. You bring the team together, you take initiative and you contribute to a good working environment. 

At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. Our work is not behind the desk, but in front of it, as we are hosts and not receptionists. In that sense, we are looking for a person who shows how to be with the guests, not just by the guests, and someone who dares to poke the bear on 5-star service and to be the leading part of a new way of working in a Front of House.

We also look for

• Minimum of 2 years of experience from the industry in a similar role
• You speak one of the Scandinavian languages or English
• Strong written and verbal communication skills 

Responsibilities

As a Supervisor in our Front of House team you will manage the day-to-day operations in the department, act as a shift leader on sight, follow-up and develop the staff as well as following up and developing routines related to the department's responsibilities. 

• Manage the day-to-day operations in Front of House as the Shift Leader and handling phone and email enquiries in a timely and efficient manner
• You meet and exceed guest expectations by ensuring positive and courteous service. We provide service so amazing on phone and email that our guests are pleasantly surprised
• Work actively to achieve the departments goals on both employee and guest satisfaction
• Being the right hand to and performing tasks handed to you by the Front of House Manager and Guest Relation Manager
• To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being attended to
• Responsibility for the checklist and that all tasks are completed or handed over to the next shift
• Ensuring that tasks and responsibilities of colleagues present in the department are clearly divided at each shift
• Always ensure accuracy with both individual and group bookings
• Maintaining all elements of the PMS system to make certain the information is accurate and up-to-date. The devil is in the details
• Resolve guest complaints ensuring guest satisfaction
• Work actively with additional sales and respond to incoming reservations sales opportunities
• Identifies new reservations sales business to achieve personal and short and long terms goals in the department
• Be flexible at all times in order to cover the unexpected needs and assist daily operations in Front of House when needed

In this regard, we are looking for you, with attention to detail, nack for leadership and a love for service.

Your personality reflects the following:

• Courage, energy and enthusiasm
• Young at heart
• Casual and understated - yet mannered and stylish
• Individual and natural – yet a team player
• The environment is your bestie 
• Service minded and alert with “can do” attitude

Are we the perfect match?

We are looking for a full time employee, starting consecutively. You will be reporting to Anine Sørensen, Front of House Manager. Please apply by uploading your application and CV. Upload already today and no later than the 5th of February 2023. Interviews will be held throughout the application period.

We hire attitude ….and train skills