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IT-support HQ and Oslo hotels

Location

Norway, Oslo

Location

Norway, Oslo

Apply by

2023-02-28

ABOUT US 

Nordic Choice Hotels is one of the Nordics' largest hotel groups with over 16,000 employees and around 200 hotels in the Nordics and the Baltics. Together with our employees, we have built the Nordic region's most diverse hotel group and also one of the most innovative. In 2023, we will rebrand the company and launch our new strategy where we will take the step from being a hotel company to become a universe of offers and experiences! This offers many exciting projects and a real opportunity to help influence the company's future. We want everyone to get involved in creating results!

 

ABOUT THE ROLE

We are looking for a highly technical IT Support person to join us at HQ. Placed in our Platform and Infrastructure team, the main purpose of this position is to help and assist Nordic Choice HQ-users, hotels in the Oslo area and projects with IT-related support and activities. The role will be tasked with solving both practical and more complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements and activities which means that in this role your knowledge and expertise with a variety of software, hardware and end-user applications is must as you will be Responsible for driving and solving complicated problems and see projects through to completion. As you will be helping a lot of people in this role you need to be service minded as well as a team-oriented attitude to help other colleagues and departments with technical problems and activities. A strong interpersonal communication and relationship-building skills will help make your days easier.
As we are a fast phased organization you’ll probably also need the ability to time manage  and effectively prioritize numerous activities/projects and at the same time have analytical skills to study problems and records and identify solutions. 

Do you recognize yourself in the above? Great! Then keep reading.

 

 

YOUR KEY TASKS AND RESPONSIBILITIES ARE AS FOLLOWS

  • Install and configure software and computer systems
  • Printer management and troubleshooting
  • Troubleshoot and resolve issues with software and/or hardware
  • Walk HQ-colleagues through steps to help them resolve their technical problems
  • Maintain procedures and reports that provide technical support to the entire organization
  • Support the implementation of new solutions and/or applications
  • Assist with password or login problems
  • Test, evaluate, and support in decisions about new technology for the business
  • Support and participate in IT HQ- and hotel projects
  • Assist with ordering IT-equipment for end-users and HQ-projects
  • Use support system to document and resolve tickets

 

WE WOULD REALLY LIKE YOU TO HAVE: 

  • 5+ years of experience in a technical support role
  • Certifications are preferred, but not required
  • Technical expertise in the following areas:
    • Client operating systems (Windows, OS X, iOS, Android, Chrome OS etc)
    • End-user applications (MS-Office and Google WorkSpace)
    • Network (WAN, LAN, WiFi)
    • Microsoft Windows Server and Active Directory
    • AV-equipment.
    • Live and have work permit in Norway
    • Fluent and comfortable with working in both Norwegian and English

Det er en grunn til at det er akkurat du som ønsker å jobbe i Nordic Choice Hotels. Du ser muligheter på våre 100 destinasjoner. Du tror du vil passe inn i vårt mangfold blant 16.000 ansatte. Du er spent på våre fantastiske hotellkjeder og du har energi, mot og begeistring så det holder. Vil du vite mer om oss? Vi gleder oss til å høre fra deg!

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

Life at Nordic Choice Hotels

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The idea of Hackday

After the pandemic, we gave our Hackday a new look and the response at the office has far exceeded our expectations. Our hackathon begins with some mingling. We spend time together discussing different ways in which we can improve the digital customer experience within Nordic Choice Hotels and ...
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At Nordic Choice Hotels and eBerry by Nordic Choice Hotels, we seek to create a workplace that allows people to grow and develop over time. A study led by Accenture and Girls Who Code showed that half of women abandon technology careers by the time they reach 35 years of age. Moreover, women ...
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Diwali celebration at our Head Office in Stockholm

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Improvements for our customers with Add Ons

We had a chat with our wonderful Product Manager Vaniah Elmström to hear about her leading role in improving our guests’ customer experience, by giving them the option to select Add Ons to be included in their room bookings. Guests can add products and experiences to their booking prior to ...
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