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SOS söker modiga personer med erfarenhet från hotellbranschen

Location

Sweden, Stockholm

Location

Sweden, Stockholm

Apply by

2022-10-07

Nordic Choice Hotels is the industry rebel and one of the largest hotel groups in the Nordic region. We do not believe in a standard hotel that suits everyone. With stylish Clarion Hotel, warm Quality Hotel, urban Comfort Hotel and more than 20 independent hotels, we let the guest choose from the full range of hotel experiences. We base our hotel operations on three equal bottom lines: People, Planet, Profit.

Är du en servicestjärna? Är kombinationen av hotell, support och teknik i en varierad vardag med mycket ansvar, det du söker? Vi söker nu flera service- och supportmedarbetare till Nordic Choice Hotels Support-team!

 

Vi Erbjuder
Service & Support (SOS) är SPOC - Single Point of Contact - och skall vara den naturliga och centrala platsen för service- och supportfrågor för alla NCH anställda. Vi levererar support till alla våra hotell i Norge, Sverige, Danmark och Finland samt huvudkontoren. Vi jobbar mot gemensamma mål och ständig förbättring. Hos oss kommer du att få arbeta med varierande arbetsuppgifter inom flera olika support-roller, tillsammans med ett sammansvetsat, dynamiskt support-team där du får ta mycket eget ansvar. Du blir en del av en arbetsplats där vi förvaltar en bred teknisk plattform där vi hela tiden jobbar tätt med våra kollegor på hotellen. Vi strävar efter att vara en inspirerande arbetsplats som genomsyras av energi, mod och begeistring (EMB) där god service ligger i fokus. 

Vi Söker Efter

Vi tror att du är snabblärd och brinner för att ge god service och göra folk nöjda. Kundens behov är ditt rättesnöre och du är ansvarsfull, initiativrik och drivande för att säkerställa att en lösning på deras ärenden kommer fram snarast. Vi söker dig som ser lösningar istället för problem, är självgående och en sann teamplayer. Som person är du positiv, initiativrik och har en stark önskan om att ingå i ett team.

 

Arbetsuppgifter

  • Ta emot, registrera, kategorisera och prioritera ärenden från våra interna användare som kommer in via telefon, portal och mail
  • Hantera beställningar av tex behörigheter och användarkonton
  • Koordinera och kommunicera lösningar som tas fram i samarbete med våra tjänsteägare både internt och från leverantörer.
  • Bidra till kunskapsuppbyggnad inom gruppen

Arbetstider

Våra arbetstider är 07.00-19.00 på vardagar, fördelat i olika pass primärt 7.00-15.00, 08.00-16.00 9.00-17.00 och 11.00-19.00. Passen fördelas jämnt inom teamet. Vi har även kväll- och helg support som vår driftspartner hanterar åt oss.

Ansökning

Låter det här som en roll som skulle passa dig? Skicka då både CV och personligt brev till oss. 

Nordic Choice Hotels is one of the largest hotel companies in the Nordics with more than 200 hotels. We do not believe in a standard hotel concept that suits everyone. With stylish Clarion Hotel, warm Quality Hotel, urban Comfort Hotel and also more than 20 independent hotels - we let our guests choose from a full range of hotel experiences. Our team consists of 16,000 people from more than 120 different countries. We’re proud to say that we are diversity in practice! 

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

Life at Nordic Choice Hotels

Meet Nour - Bartender

Meet Nour Duru, Bartender at Clarion Hotel®. He loves to experiment with different drinks at the bar and often tries to lighten the mood amongst guests with his laughter. In his spare time, he likes to go boxing and has a dream of pitching a manuscript for Netflix series! What’s your role and ...
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Meet Michelle - Front Office

Meet Michelle, part of the Front Office team at one of our Comfort Hotels. She has worked at Nordic Choice Hotels since September 2021 but has no prior experience of the hotel industry. She encourages service-minded people who relish the idea of a varied working day to go ahead and apply for a ...
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Meet I Made - Chef

I Made has extensive experience from the culinary world born in Indonesia and worked all over the world at Cruise ships, in the US and The Netherlands before moving to Kiruna in the north of Sweden. But the cold was a bit too much to handle, so he moved with his family to Stockholm and that’s ...
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Meet João - Head Waiter

Hear Head Waiter João talk about his career journey and how he is pursuing his dream of becoming a Food & Beverage Manager in the future. What makes you proud of working at Nordic Choice Hotels? First of all, Nordic Choice Hotels is a very exciting and large hotel company. I feel very aligned ...
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Meet Annika - Front Office

Annika at Front Office has been working at Nordic Choice Hotels for more than 30 years (!) and has also won the award 'The Employee of the Year' one year. Read about her insights from working within Guest Services. What makes you proud of working at Nordic Choice Hotels? I always get really ...
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Meet Avatar - Teamleader in Tech

What makes you proud of working at Nordic Choice Hotels/eBerry? The culture and diversity at eBerry makes me feel proud. If you look at the diversity, I guess all together we can speak 13 different languages. Which is great! The organisation encourages "Dare to disagree", not only on paper but ...
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