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Welcome Office Manager vikariat- Clarion Hotel Air

Location

Norway, Stavanger

Location

Norway, Stavanger

Apply by

2022-07-31

Vår nåværende Welcome Office Manager skal i September ut i permisjon til høsten 2023. Så vi søker  derfor en som kan vikariere denne perioden (stillingen er 100%). 


Clarion Hotel Air forventer at du gjennomfører ditt arbeide med energi, mot og begeistring. Energien uttrykker du gjennom et tydelig og dynamisk kroppsspråk med en positiv utstråling. Motet kjennetegnes gjennom eierskap til et problem og at du har en 'tørre spørre' holdning. Tilslutt ser vi at du er nysgjerrig og engasjert i alt og alle du møter (begeistret).

Tar du utfordringen ? Hva gjør Deg til den beste kandidaten ?
Welcome Office Manager (resepsjonssjef) rapporterer til Hotellsjef, og er endel av hotellets avdelingsledergruppe.

Det er ønskelig med ledererfaring og kjennskap til Nordic Choice kjeden, men ikke et krav. Beherske norsk både muntlig og skriftlig er et krav.


Stillingen ansvarer for :
- Gjennom avdelingens personale skape en uforglemmelig opplevelse for hotellets gjester!
- Stadig arbeide for økt lønnsomhet og å nå oppsatte prognoser/mål for avdelingen.
- Personalansvar i avdelingen noe som innebærer vaktliste, opplæring, timestyring og medarbeidersamtaler.

Noen av oppgavene og mer om ansvaret tillagt stillingen :
- WOM forventes å være operativ i driften, og skal ha kapasitet og engasjement til å utføre alle de oppgaver som utføres av avdelingens øvrige personal.
- WOM arbeider aktivt med målstyring og prognoser (kvalitetsmål, omsetnings- og kostnadsprognoser), og har resultatansvar for sin avdeling. Alle i avdelingen skal selv og daglig ha et klart bilde av hvordan de forventes bidra til avdelingens og virksomhets resultat.
- WOM ansvarer for mersalgsmålene i avdelingen
- Det inngår Duty oppgaver i stillingen
- Du ansvarer for at avdelingen er oppdatert i hotellets til enhver tid gjeldende brann- og sikkerhetsrutiner
- WOM ansvarer for løpende nyrekruttering til sin avdeling, dette gjøres ihht Clarion rekrutteringspolicy og i samråd med Hotellsjef.
- WOM holde rutiner i avdelingen
- WOM ansvarer for at hele avdelingen aktivt bruker hotellets kvalitetessystem Loopon.
- WOM ansvarer for at egen avdeling har korrekt og relevant informasjon hva gjelder annen aktivitet til enhver tid på hotellet generelt, og Front Office's rolle i dette spesielt.
- WOM ansvarer for å holde resepsjonsområdet i beste tilstand og i tråd med konsept.
- WOM ansvarer for å avstemme provisjoner (losji), følge opp noshow/sene kanselleringer.
- WOM ser til at egen avdeling følger de til enver tid gjeldende revenue-instruksjoner.
- WOM ansvarer bestilling av kontor og forbruksmaterial til avdelingen.
- Øvrige oppgaver som måtte tilkomme
- WOM har også en supervisor

Høres dette interessant ut? Send oss en søknad.

Clarion Hotel er ikke bare et hotell. Vi gjør mer ut av hver eneste detalj og skaper møteplasser som gjør livet enda litt bedre for gjestene våre. Hos oss vil gjestene alltid være der det skjer, tett på byens puls.

Vi har pulserende Livingroom, Fun Dining signert den prisbelønte kokken Marcus Samuelsson, møteplasser med small talk og big business og de mest pasjonerte medarbeiderne. 

Vår visjon er at vi skal øke livskvaliteten for våre gjester og medarbeidere. Det mener vi er riktig. Derfor er kulturen vår helt unik.   

Clarion Hotel har 77 hotell i Norden med perfekt beliggenhet, fra våre pulserende storby-hotell, til hotellperlene Clarion Collection. Hos Clarion Hotel skal gjestene oppleve noe mer enn bare en overnatting.

Clarion Living. Not Just Staying

Clarion Hotel er en del av Nordic Choice Hotels, Nordens mest ekspansive hotellkonsern. Alle våre hotell er miljøsertifisert etter ISO 14001.

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

Life at Nordic Choice Hotels

Meet Nour - Bartender

Meet Nour Duru, Bartender at Clarion Hotel®. He loves to experiment with different drinks at the bar and often tries to lighten the mood amongst guests with his laughter. In his spare time, he likes to go boxing and has a dream of pitching a manuscript for Netflix series! What’s your role and ...
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Meet Vendela - Waiter

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Meet I Made - Chef

I Made has extensive experience from the culinary world born in Indonesia and worked all over the world at Cruise ships, in the US and The Netherlands before moving to Kiruna in the north of Sweden. But the cold was a bit too much to handle, so he moved with his family to Stockholm and that’s ...
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Meet João - Head Waiter

Hear Head Waiter João talk about his career journey and how he is pursuing his dream of becoming a Food & Beverage Manager in the future. What makes you proud of working at Nordic Choice Hotels? First of all, Nordic Choice Hotels is a very exciting and large hotel company. I feel very aligned ...
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Meet Annika - Front Office

Annika at Front Office has been working at Nordic Choice Hotels for more than 30 years (!) and has also won the award 'The Employee of the Year' one year. Read about her insights from working within Guest Services. What makes you proud of working at Nordic Choice Hotels? I always get really ...
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Meet Avatar - Teamleader in Tech

What makes you proud of working at Nordic Choice Hotels/eBerry? The culture and diversity at eBerry makes me feel proud. If you look at the diversity, I guess all together we can speak 13 different languages. Which is great! The organisation encourages "Dare to disagree", not only on paper but ...
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