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Guest Service Agent/Resepsjon

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2022-01-30

 

Lily Country Club er en resort, i naturskjønne omgivelser kun 9 minutter fra Oslo Lufthavn Gardermoen og med en umiddelbar nærhet til anerkjente Miklagard Golfbane.  

Lily Country Club blir mer enn bare et hotell, og våre gjester vil besøke oss av ulike grunner. Nyte et spa-opphold, en samling med de aller beste, en runde eller to med golf eller som deltager på en konferanse. 

Når de forlater oss gjør de det likevel med en felles opplevelse. Nemlig at Lily Country Club ble et opphold som setter varige spor. Og en destinasjon de ønsker å besøke – igjen og igjen.

Lily Country Club er heleid av Aker Property Group og er en del av Nordic Hotels & Resorts familien hvor blant andre The Thief, Amerikalinjen, Farris Bad, Yasuragi, The Villa, med flere inngår. 

 

Vi ser nå etter  resepsjonister i 50-100% stilling samt ekstrahjelp som kan jobbe dag/kveld og helg.

 

Formål med stillingen

Du skal sørge for at gjesten får verdifulle opplevelser som blir til gode minner, og med ditt arbeid sørger du for at oppholdet blir enda bedre for gjesten. Du er profesjonell, med et glimt i øyet samtidig som du er genuint nysgjerrig på gjestene våre.

Du sørger for at gjestene gleder seg til neste gjensyn med Lily Country Club.

 

Hvem er du?

Vi er sikker på at du har god erfaring fra lignende stilling, og at du ønsker å utvikle deg videre. Du brenner for å gjøre dette til et attraktiv møteplass for gjesten ved å ha et høyt servicenivå, og et ønske om å skape en ekstraordinær gjestereise. Vi er også sikre på at du er en person som tar eierskap til din rolle, og fyller den med masse humorlagspill og god løsningsevne. Du ser positivt på utfordringer, og går gjerne en ekstra mil for å finne de beste løsningene for gjesten sammen med dine kollegaer. Du kjenner på hvert fiber i kroppen at du vil være en del av Lily familien , og at du er klar for å utøve eksepsjonell service, samt å få alle gjester til å føle seg unike og sett.

Arbeidsoppgaver

Som resepsjonist er du en del av et team som yter høy service. Resepsjonen er hotellets ansikt utad og det første gjesten møter. Arbeidsoppgaver består av daglige sjekklister, inn/utsjekk, mersalg i form av bordreservasjoner og SPA inngang/behandlinger samt oppgraderinger, sørge for at det er god kommunikasjon med andre avdelinger og svare på henvendelser fra gjester.

 

Det vil være vakter med skiftlederansvar, spesielt i helger.

Krav

Førerkort klasse B

Flytende norsk muntlig/skriftlig

Erfaring fra hotell  er en fordel og gjerne kjent med Protel.

 

Arbeidssted og arbeidstider

Lily Country Club

Væringveien 44, 2040 Kløfta

For spørsmål om stillingen, ta kontakt med Front of House Manager: 

Carina.sorensen@lilycountryclub.no

Det er en grunn til at det er akkurat du som ønsker å jobbe i Nordic Choice Hotels. Du ser muligheter på våre 100 destinasjoner. Du tror du vil passe inn i vårt mangfold blant 16.000 ansatte. Du er spent på våre fantastiske hotellkjeder og du har energi, mot og begeistring så det holder. Vil du vite mer om oss? Vi gleder oss til å høre fra deg!

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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