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Service Manager (Welcome Office)

Location

Norway, Oslo

Location

Norway, Oslo

Apply by

2022-02-01

COME ROCK OUR WELCOME OFFICE

Midt i hjertet av Oslo troner Clarion Hotel The Hub, Norges og Oslos største og mest innholdsrike hotell, som åpnet med et smell 1. mars 2019. Clarion Hotel The Hub er ikke et tradisjonelt hotell, men en arena og møteplass - en Hub - for hele Norden. Fra åpningen til nå og til tross for den spesielle tiden vi er i, har vi allerede hatt hundretusener av gjester på besøk og hatt stor suksess med våre konferanser og ulike bar- og restaurantkonsepter. 

Vårt team i resepsjonen ruster nå opp. Vi jobber derfor med å få på plass flere nøkkelroller som sammen skal være med å drive hotellet til nye høyder. Stillingen som Service Manager inngår i resepsjon (Welcome Office) sitt lederteam. 

Hva skal du gjøre?

Som Service Manager har du ansvar for den daglige drift av resepsjon. Stillingen er 100% fast og rapporterer til Welcome Office Manager / Assisterende WOM.

  • Operativ leder på vakt. Styre og lede skiftet i resepsjon.
  • Ansvarlig for bemanning /personal på skiftet. 
  • Aktivt delta i ledelse og drift av resepsjon i sin helhet sammen med Welcome Office Manager og Assisterende.
  • Fordele oppgaver og styre pauseavvikling
  • Full house management 
  • Sikre optimalt servicenivå 
  • Ansvar for at alle i resepsjonen til enhver tid er oppdatert på de gjeldende regler og rutiner, samt sørge for at alle arbeidsoppgaver på sjekklistene blir korrekt utført
  • Coaching og opplæringsansvar 
  • Håndtere hendelser som oppstår på skiftet 
  • Bemanning ved ikke-planlagt fravær eller uforutsette hendelser
  • Delta i det daglige arbeidet i hotellets welcome office (resepsjon) 

Stillingen innebærer kveld og helgearbeid.

Hvem ser vi etter?

Du har en god og spennende erfaring fra hotell og resepsjonsarbeid. Du liker å være en hands on, operativ leder. Du har lidenskap for hotell og reiseliv, er serviceinnstilt, løsningsorientert og trives i pulserende hverdager. Du er faglig dyktig og er opptatt av å levere høy kvalitet i alt du gjør. Stillingen krever at du kan kommunisere muntlig og skriftlig på norsk og engelsk. 

Hvorfor skal du jobbe hos oss? 

Dette er en unik mulighet til å bli med i utviklingen av et av Nordens mest spennende hoteller. I disse tider er det ekstra spennende å jobbe på et sted hvor det skal satses og man har ressurser til å videreutvikle seg. 

Her vil du som Service Manager bli utfordret til å tenke utenfor boksen og komme med dine forbedring forslag. Clarion Hotel The Hub har et mangfoldig, inspirerende og nyskapende arbeidsmiljø med dedikerte mennesker hvor vi kontinuerlig jobber med utvikling på ulike områder som for eks. ledelse, kommunikasjon og motivasjon. Du vil i denne rollen også samarbeide med øvrig ledelse på det som er Norges største hotell. Med over 200 hoteller i porteføljen til NCH finnes det gode karrieremuligheter videre. 

Er du klar for et nytt eventyr i 2022?

Merk at vi vurderer kandidater fortløpende, så ikke vent med å søke! 

Søknadsfrist: 01.02.22

Spørsmål vedrørende stillingen kan rettes til Tonje Godager (ingen søknader på e-post): tonje.godager@choice.no

Det er en grunn til at det er akkurat du som ønsker å jobbe i Nordic Choice Hotels. Du ser muligheter på våre 100 destinasjoner. Du tror du vil passe inn i vårt mangfold blant 16.000 ansatte. Du er spent på våre fantastiske hotellkjeder og du har energi, mot og begeistring så det holder. Vil du vite mer om oss? Vi gleder oss til å høre fra deg!

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

Life at Nordic Choice Hotels

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Meet Annika - Front Office

Annika at Front Office has been working at Nordic Choice Hotels for more than 30 years (!) and has also won the award 'The Employee of the Year' one year. Read about her insights from working within Guest Services. What makes you proud of working at Nordic Choice Hotels? I always get really ...
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What makes you proud of working at Nordic Choice Hotels/eBerry? The culture and diversity at eBerry makes me feel proud. If you look at the diversity, I guess all together we can speak 13 different languages. Which is great! The organisation encourages "Dare to disagree", not only on paper but ...
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