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SOS Service & Support medarbetare - fylld med energi, mod och begeistring!

Location

Sweden, Stockholm

Location

Sweden, Stockholm

Apply by

2022-03-31

Är du en tvättäkta servicestjärna? Är kombinationen av hotell, support och teknik i en varierad vardag med mycket ansvar, det du söker? Läs vidare! Vi söker nu flera service- och supportmedarbetare till Nordic Choice Hotels Support-team!

Vi erbjuder:

  • Ett spännande och varierande arbete inom flera olika support-roller, tillsammans med ett sammansvetsat, dynamiskt support-team där du får mycket eget ansvar
  • En arbetsplats där vi förvaltar en bred teknisk plattform där du kan lära dig mycket samt har stora möjligheter för utveckling både tekniskt och inom hotell
  • En inspirerande arbetsplats som genomsyras av energi, mod och begeistring (EMB) där god service ligger i fokus
  • Ett tekniskt och varierande arbete i en pulserande miljö där vi jobbar tätt med våra kollegor på hotellen.

Service & Support (SOS) är SPOC - Single Point of Contact - och skall vara den naturliga och centrala platsen för service- och supportfrågor för alla NCH anställda. Vi levererar support till alla våra hotell i  Norge, Sverige, Danmark och Finland samt huvudkontoren. Vi jobbar mot gemensamma mål och ständig förbättring.

Vi söker efter:

Vi söker efter en person som vill bli expert på både hotell & IT. Vi tror att du är antingen en stjärna på hotel som vill utveckla sig inom IT eller tvärtom. 

Vi tror att du är snabblärd och brinner för att ge god service och göra folk nöjda. Kundens behov är ditt rättesnöre och du är såklart ansvarsfull, initiativrik och drivande för att säkerställa att en lösning på deras ärenden kommer fram snarast.

Vi söker dig som ser lösningar istället för problem, är självgående och en sann teamplayer. Som person är du positiv, initiativrik och har en stark önskan om att ingå i ett team.

Tjänsten rapporterar till: Head of SOS Service & Support

Arbetsplats: House of Choice/Huvudkontoret i Solna - Stockholm

Omfattning 100%

Arbetsuppgifter:

  • Ta emot, registrera, kategorisera och prioritera ärenden från våra interna användare som kommer in via telefon, portal och mail
  • Hantera beställningar av tex behörigheter och användarkonton
  • Koordinera och kommunicera lösningar som tas fram i samarbete med våra tjänsteägare både internt och från leverantörer.
  • Bidra till kunskapsuppbyggnad inom gruppen


Kvalifikationer

  • God generell teknisk förståelse
  • 1-3 års erfarenhet av service, antingen inom hotell eller IT.
  • Analytisk, strukturerad och lösningsorienterad
  • Goda kunskaper i tal och skrift - Svenska och/eller Norska samt Engelska - (finska är meriterande)

Meriterande kvalifikationer

  • Varit en “go to” person för systemfrågor på hotel.
  • Genuint intresse för hotelldrift och teknologi.
  • Har en djupare kunskap om hotellsystem 
  • Gärna jobbat på flera områden inom hotellverksamheten
  • Systemkunskap inom PMS, Google workspace, AD, Freshservice.

Arbetstider:

Våra arbetstider är 07.00-19.00 på vardagar, fördelat i olika pass primärt 7.00-15.00, 9.00-17.00 och 11.00-19.00. Passen fördelas jämnt inom teamet. Vi har även kväll- och helg support som vår driftspartner hanterar åt oss. 

Ansökning:

Skicka både CV och personligt brev.

Vid frågor kring tjänsten är du välkommen att kontakta mig via mail: joel.tjernlund@choice.se

 

Med vänliga hälsningar/Kind regards

Joel Tjernlund | SOS | Service & Support Manager

NORDIC CHOICE HOTELS

 

Nordic Choice Hotels is the industry rebel and one of the largest hotel groups in the Nordic region. We do not believe in a standard hotel that suits everyone. With stylish Clarion Hotel, warm Quality Hotel, urban Comfort Hotel and more than 20 independent hotels, we let the guest choose from the full range of hotel experiences. We base our hotel operations on three equal bottom lines: People, Planet, Profit.

What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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