Front of House Manager

We humbly call this the most exciting hospitality project in Scandinavia. 

Villa Copenhagen is the new social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are looking for a Front of House Manager.

Personal and professional qualifications:
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen.

At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. Our work is not behind the desk, but in front of it, as we are hosts and not receptionists. In that sense, we are looking for a person who loves to be there with the guests, not just by the guests, and someone who dares to poke the bear on 5-star service and to be part of a new way of working in a Front of House. 

You enjoy seeing other people succeed, and helping them on that journey comes natural to you. Work environment and guest satisfaction is always on top of your list and you never lose focus of your department's goals. 

We also look for:

• Minimum of 2 years of leader experience in a similar role or industry
• You either speak one of the Scandinavian languages or English
• Strong written and verbal communication skills

Responsibilities

• Together with your team, being visible for the guest at all times
• Managing all aspects of the department including operations and procedures 
• Plan the departments shift schedule and ensuring a well functioning operation
• Ensure that short and long terms goals are achieved, that the department works efficiently and that high standards are met to exceed customer expectations
• Ensure that your colleges has an everyday well being, has the opportunity to grow and that being part of this team is much more than just a place to work
• Ensure efficient and functioning digital communication to the hotel
• Making sure all actions are in line with our brand values
• Managing our hotels’ lobby shop Passagen

In addition to the above, the Front of House Manager is responsible that the below responsibilities for the department are followed up and completed with high quality results.

• Handling phone calls, emails and our guests’ chat
• Preparing guest lists
• Planning guests’ stay and following up with guests before arrival to ensure a seamless experience at check-in and during their stay
• Welcoming guests and being a host at check-in
• Ensuring guest requests are followed up and followed through
• Ensuring payments are made and that unpaid balances are followed up in a timely manner
• Following up with guests after departure
• Actively listen to and resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Ensuring good and swift communication within the team and between departments 
• Always up to date on what to do in Copenhagen as well as restaurants to recommend to our guests

We offer

• Salary package where pension and healthcare are included
• The opportunity to grow and develop in an inspiring environment 
• A workplace that is environmentally conscious and focused on social responsibilities (WeCare)
• A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on the triple bottom line
• Professional and thorough training from start and ongoing
• Company benefits and great discounted room rates for yourself, family and friends within Nordic Hotels & Resorts and Nordic Choice Hotels 
• Together with a team of dedicated and passionate people, you have the chance to put your very personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred place to work. We come from very different backgrounds and we love how that diversity positively influences our work

Are we the perfect match?

We are looking for a full time colleague, starting consecutively. You will be reporting to Jakob Gjærum, Hotel Manager. Please apply by uploading your application and CV. Upload already today and no later than the 28th of November 2021. Interviews will be held throughout the application period.

We hire attitude ….and train skills