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Restaurant Supervisor


Norway, Oslo


Norway, Oslo

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Responsible for the management of all aspects of the day to day operation of the food & beverage outlets in THE THIEF, including restaurant and bar. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.  Works closely with the assistant restaurant manager to monitor the effectiveness of the services and products offered in the outlets and adjust accordingly to ensure maximum profitability of the outlets. Responsible for providing lateral service to other Food and Beverage operations as needed.


Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.


  1. Ensure that staff report to work as scheduled.
  2. Inspect grooming and attire of staff and rectify any deficiencies. 
  3. Review daily sales and resolve discrepancies with Accounting.
  4. Track revenues  against budget.
  5. Prepare weekly schedules in accordance with staffing guidelines and labor forecasts and adjust 

schedules throughout the week to meet the business demands.

  1. Compare daily labor costs against forecasted costs to ensure labor cost percentages are met.
  2. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
  3. Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
  4. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  5. Maintain consistent knowledge of house accounts and arrivals.
  6. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
  7. Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
  8. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.
  9. Supervise the timing of one or more events ensuring that all events are ready to start 30 minutes prior to listed time.
  10. Supervise set up dining, tables buffet tables, coffee breaks and stations according to theme and BEO.
  11. Coordinate set-up & maintain inventory of all speakers, turntables, etc. (works with the Sales Coordinator to get all relevant info for each event, before each event).
  12. Manage inventory for liquor, wine, beer, and other beverage ingredients.
  13. Ensure all employees are fully trained in their job functions.
  14. Establish par levels for supplies and equipment. Complete requisitions to replenish.
  15. Ensure that specified amounts of menus and wine lists are available and in good condition for each meal period.
  16. Anticipate guests' needs and promote positive guest relations through name recognition at all times.
  17. Monitor and handle all guest complaints.
  18. Ensure that all staff closing duties are complete before staff sign out.Update FUTURE menu changes.
  19. Complete work orders for maintenance repairs and submit to Engineering.  Contact engineering for urgent repairs.
  20. Do monthly inventories of liquor and wine.
  21. Prepare and submit daily payroll costs and bi-weekly payroll.
  22. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.



In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:


  1. Expedite on the floor and in the kitchen as business demands.
  2. Provide feedback to staff on their performance. Handle disciplinary problems and council employees according to hotel policy
  3. Attend hotel operational meetings as requested.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
  2. Prioritize and organize work assignments, have timely follow up and execution. 
  3. Have superb time management skills.
  4. Maintain complete knowledge of all hotel services/features and hours of operation.
  5. Other language, mathematical, and reasoning abilities as outlined below.
  6. Ability to comply with physical demands as outlined below.
  7. Knowledge and understanding of THE THIEF Culture & initiatives
  8. Technologically sound with Microsoft Office applications.
  9. Ability to compute basic mathematical calculations.
  10. If applicable, must meet any required minimum age to serve alcohol
  11. Must be able to maintain a flexible work schedule.

A different, audacious and timelessly elegant hotel situated at the water’s edge in Tjuvholmen, Oslo.

Surrounded by gleaming buildings, art galleries and chic restaurants and bars.
Welcome to Oslo’s modern and luxurious designhotel.


What’s in it for you?

To all our super colleagues, we salute you with great perks and benefits! 

A culture to cherish

A culture to cherish

Our people are brave, laid-back and keen to make the guests their top priority! The warm and welcoming atmosphere creates the right setting for people to flourish and work their magic. We have the freedom we need to perform our tasks and we solve problems as they arise in the best way we see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle.

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, there are endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a learning culture for professional development. An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Going places

Going places

We encourage you to get out and explore all that life has to offer! So, we always offer numerous discounts to you and your friends and family at our hotels, bars and restaurants. From this year onwards we will be offering you four FREE hotel nights per year.* To be sure our employees are treated like VIPs we will also offer you an upgrade whenever possible. You can also take advantage of our fantastic partnerships with Ving/Spies/Tjäreborg and Norwegian Airlines, giving you great rates on air travel, charter holidays, car rental and more! 

*If you are employed on a contract for at least 20% of full-time working hours.

Going places

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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