Guest Service Coordinator

Want to be a part of a fantastic adventure?
Villa Copenhagen is a venue unlike any other and a new social scene in Copenhagen allowing the past, present and future to come together in an inspiring and playful ambience. Want to join the adventure? We are now looking for our new Guest Service Coordinators. 

You take pride in giving a high level of service and being part of creating unforgettable guest experiences. You have the ability to multi-task and remain organized and always ensure accuracy. The devil is in the details and you love details. You meet and exceed guest expectations, provide positive and courteous service and love to go the extra mile. You are a team player, you take initiative and you contribute to a good working environment.

Personal and professional qualifications:
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen. 

At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. As a Guest Service Coordinator in our reservations team, you will work closely with our Front of House Team to ensure a well thought and well planned guest list that results in a seamless digital experience and a stay beyond expectations. In that regard, we are looking for you, with attention to detail and a love for planning. 

We also look for:

• Minimum of 2 years of experience from the industry in a similar role
• You speak one of the Scandinavian languages and English
• Strong written and verbal communication skills
• Experience of working with Cenium is an advantage

Responsibilities:

• Handling phone calls, emails and our guests’ chat
• Maintaining all elements of the reservation system and making sure the information is accurate and up to date
• Planning guests’ stay and following up with guests before arrival to ensure a seamless experience at check-in and during their stay
• Ensuring guest requests are followed up and followed through
• Following up with guests after departure
• Resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Ensuring good and swift communication within the team and between departments 
• Always up to date on what to do in Copenhagen as well as open restaurants to recommend to guests
• Making sure all actions are in line with our brand values

We offer:

• Salary package where pension and healthcare are included
• The opportunity to grow and develop in an inspiring environment 
• A workplace that is environmentally conscious and focused on social responsibilities (WeCare)
• A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on the triple bottom line
• Professional and thorough training from start and on going
• Company benefits and great discounted room rates for yourself, family and friends within Nordic Hotels & Resorts and Nordic Choice Hotels 
• Together with a team of dedicated and passionate people, you have the chance to put your very personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred place to work. We come from very different backgrounds and we love how that diversity positively influences our work

Are we the perfect match?

We are looking for full time and part time employees, starting consecutively. You will be reporting to Jakob Gjærum, Department Manager. Please apply by uploading your application and CV. Upload already today and no later than 20th April 2021. Interviews will be held throughout the application period.

The Villa story
Villa Copenhagen is Copenhagen's new luxury hotel located in the old Central Post Building from 1912. The hotel opened in July 2020 with 390 rooms in magnificent settings with a vibrant and intimate atmosphere - a place where old European charm and Copenhagen boldness meet. Villa Copenhagen is going to be Copenhagen’s new attraction, this is where diversity lives and where you find the perfect setting for meetings, co-working, entertainment, pop-up activities, events, modern design, art and drinks with friends. 

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our goal of being the best hotel for the world. To bring people together while limiting our environmental footprint and inspire our surroundings to push the boundaries for responsible business and life.