Location
Sweden, Stockholm
Älskar du att prata i telefon och har snabba fingrar? Kolla in det här!
Vårt mål är att leverera fantastiska gästupplevelser, och vi letar efter dig som delar denna ambition med oss! Du får energi av att ge de bästa kundupplevelserna via telefon, e-post och chatt och har hög arbetskapacitet och trivs när det händer mycket. Som kundkoordinator måste du följa många rutiner och riktlinjer, och vi letar efter dig som tycker om en utmanande position i kombination med att arbetsuppgifterna är återkommande.
Customer Interaction Center (CIC) är ett modernt kundcenter med kontor i Oslo och Stockholm. Vi letar nu efter tillvidareanställda för vårt kontor i Stockholm. Anställningen är 100% och uppstart enligt överenskommelse.
Våra viktigaste uppgifter är att hjälpa gästerna med att boka hotellrum, svara på frågor om Nordic Choice Hotels produkter, hjälpa Nordic Choice Club-medlemmar med vårt lojalitetsprogram, support och vägledning på webben och appen, för att nämna några. CIC är en del av eBerry - branschens enda teknologiska företag, där vårt viktigaste bidrag är gästinsikt till andra avdelingar.
Eftersom vi behöver någon som snabbt kan hjälpa oss att ta hand om våra arbetsuppgifter är det bra om du kan eller snabbt kan lära dig bokningssystemet Cenium, positivt är om du har arbetat i Relation Plus och att du har goda kunskaper om Nordic Choice Club. Dialogen med gästerna sker via telefon, chatt, e-post och sociala medier.
Du är en vardagshjälte som är fylld med energi, mod och entusiasm. Du sätter gästen i fokus, vet vad som krävs för att våra gäster ska vara nöjda och komma tillbaka till Nordic Choice Hotels igen. Du har gott humör, är serviceinriktad och engagerad. Jobbet som kundkoordinator är resultatorienterat och du drivs av att resultaten följs upp och du motiveras av att leverera bra resultat.
Need to have:
I Stockholm sitter vi i Arenastaden i Solna. Det är planerat för digital upplärning och arbete så länge det är restriktioner enligt FHM.
Skicka in din ansökan idag via länken nedan! Endast ansökningar som skickas via denna länk kommer att beaktas.
För eventuella frågor om arbetet, ta kontakt med Helena Hultman på mail helena.hultman@choice.se
We are Strawberry. With over 225 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Clarion Collection® Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 17 000 passionate individuals from more than 120 countries is what makes up our company – diversity is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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