Miklagard Resort will open its doors in the end of May 2021. A brand new fully-serviced resort located in a beautiful scenic area overlooking the prestigious Miklagard Golf Course. Only ten minutes from Gardermoen Oslo Airport and 30 km north of Oslo City centre. Miklagard Resort is owned by Aker Property Group and is part of the Nordic Hotels & Resorts family, in company with among others The Thief, Amerikalinjen, Farris Bad, Yasuragi, The Villa and At Six.
Job title: Front of House Manager
Location: Væringvegen 44, 2040 Kløfta, Norway
Job Type: Full-time
Starting date: As soon as possible
Job summary:
The Front of House Manager is responsible for the 24/7 operations of the reception and Concierge services and ensuring the team delivers a professional and above expectations guest experience.
Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Responsible for guiding and developing staff including direct reports.
Together with the Hotel Manager, responsible to hiring new staff.
The Front of House Manager is responsible for vendors and suppliers related to the front of house area. Another responsibility is to make sure all staff is well trained in emergency procedures, like fire and safety.
Works closely together with other departments heads to ensure a good flow of communication between all departments.
It is expected that the Front of House Manager is hands-on and works and stands in front together with the team most of the time and leading by example.
CANDIDATE PROFILE
Experience: Minimum 1-2 years of experience in a similar position and preferable at a full service hotel with SPA facilities. Minimum 2 years’ experience as a leader or supervisor. Being part of an opening is strongly meritorious.
General Skills: Must be able to perform job functions with attention to detail, prioritize, organize and follow-up, remaining calm and resolving problems using good judgment, understand a guest's service needs, work cohesively with co-workers as part of a team and maintain confidentiality of guest information. Leading by being a role-model in taking part of the daily operations and seeking to be a clear, inclusive and warm-hearted leader.
It is a requirement that you are fluent in at least one Scandinavian language and in English, both orally and in writing.
For any questions please contact General Manager: hello@miklagard.no
ABOUT US
Miklagard Resort with its 507 rooms will open its doors in the end of May 2021. A brand new fully serviced resort located in a beautiful scenic area overlooking the prestigious Miklagard Golf Course. Only ten minutes from Gardermoen Oslo Airport and 30 km north of Oslo City centre. When you leave us, we hope you do so with a shared positive experience, that your visit to Miklagard Resort left its mark and that you wish to return to us soon again.
Miklagard Resort strive to be more than just a hotel. A destination away from home where our guests feel welcome and comfortable at various occasions. Unwind in our relaxing spa with a loved one. A round of golf with friends or as a participant with colleagues at a conference.
The SPA has an in – and outdoor area and is in total 1500 sqm large with 5 saunas, a hammam area, 4 treatment rooms and a fitness and gym area. The SPA shall offer activities and rituals at the SPA and aim to be an upscale product both for the hotel guests but also for the neighbouring area.
Enjoy our restaurant, sip a glass of wine, eat our honest and genuine food which is based on produce in season, including supplies of various products from our neighbouring farmers.
Miklagard Resort is owned by Aker Property Group and is part of the Nordic Hotels & Resorts family, in company with among others The Thief, Amerikalinjen, Farris Bad, Yasuragi, The Villa and At Six.
We are Strawberry. With over 225 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Clarion Collection® Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 17 000 passionate individuals from more than 120 countries is what makes up our company – diversity is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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