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Front of House Manager

Location

Akershus, Norway

Apply by

2021-04-05

Miklagard Resort will open its doors in the end of May 2021. A brand new fully-serviced resort located in a beautiful scenic area overlooking the prestigious Miklagard Golf Course. Only ten minutes from Gardermoen Oslo Airport and 30 km north of Oslo City centre. Miklagard Resort is owned by Aker Property Group and is part of the Nordic Hotels & Resorts family, in company with among others The Thief, Amerikalinjen, Farris Bad, Yasuragi, The Villa and At Six. 

Job title: Front of House Manager

Location: Væringvegen 44, 2040 Kløfta, Norway

Job Type: Full-time 

Starting date: As soon as possible

Job summary:

The Front of House Manager is responsible for the 24/7 operations of the reception and Concierge services and ensuring the team delivers a professional and above expectations guest experience. 

Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Responsible for guiding and developing staff including direct reports.

Together with the Hotel Manager, responsible to hiring new staff.

The Front of House Manager is responsible for vendors and suppliers related to the front of house area. Another responsibility is to make sure all staff is well trained in emergency procedures, like fire and safety.

Works closely together with other departments heads to ensure a good flow of communication between all departments.  

It is expected that the Front of House Manager is hands-on and works and stands in front together with the team most of the time and leading by example. 

CANDIDATE PROFILE

Experience: Minimum 1-2 years of experience in a similar position and preferable at a full service hotel with SPA facilities. Minimum 2 years’ experience as a leader or supervisor. Being part of an opening is strongly meritorious.


General Skills: Must be able to perform job functions with attention to detail, prioritize, organize and follow-up, remaining calm and resolving problems using good judgment, understand a guest's service needs, work cohesively with co-workers as part of a team and maintain confidentiality of guest information. Leading by being a role-model in taking part of the daily operations and seeking to be a clear, inclusive and warm-hearted leader.

It is a requirement that you are fluent in at least one Scandinavian language and in English, both orally and in writing.

 

For any questions please contact General Manager: hello@miklagard.no

 

ABOUT US

Miklagard Resort with its 507 rooms will open its doors in the end of May 2021. A brand new fully serviced resort located in a beautiful scenic area overlooking the prestigious Miklagard Golf Course. Only ten minutes from Gardermoen Oslo Airport and 30 km north of Oslo City centre. When you leave us, we hope you do so with a shared positive experience, that your visit to Miklagard Resort left its mark and that you wish to return to us soon again.

Miklagard Resort strive to be more than just a hotel. A destination away from home where our guests feel welcome and comfortable at various occasions. Unwind in our relaxing spa with a loved one. A round of golf with friends or as a participant with colleagues at a conference.

The SPA has an in – and outdoor area and is in total 1500 sqm large with 5 saunas, a hammam area, 4 treatment rooms and a fitness and gym area. The SPA shall offer activities and rituals at the SPA and aim to be an upscale product both for the hotel guests but also for the neighbouring area.

Enjoy our restaurant, sip a glass of wine, eat our honest and genuine food which is based on produce in season, including supplies of various products from our neighbouring farmers.  

Miklagard Resort is owned by Aker Property Group and is part of the Nordic Hotels & Resorts family, in company with among others The Thief, Amerikalinjen, Farris Bad, Yasuragi, The Villa and At Six.

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